Jake Vic M. Deray
Bell Service Man Herald Suites Manila
Three things you make sure you focus on in your work
God: Of course everything I do, I entrust it to Him
Family: Second to God, I work and sacrifice for work all for my family’s good future
Guest: A commitment bound to perform and give customer satisfaction
Top tip for your Hospitality colleagues: Go to work, always give your 100% effort and exceed everyone’s expectations. Even your own.
When Super Typhoon Ondoy hit it was a physically exhausting day. During check-in and check-out we had to carry our guests heavy luggage up and down the stairs, because the elevator had to be stopped due to security reasons. For check-out we assisted the guests to get their luggage to their cars, or cabs crossing the flooded street of Chino Roces on foot. Some guests cars were parked on the next block!
I’m part of a group of employees who was awarded Employee of the Year. We usually head extracurricular activities as part of the company’s CSR activities.
I was one of the organizers for our annual Charity Feeding Outreach, in December 2019 CSR activity. It’s organized in coordination with the San Lorenzo Ruiz and Companion Martyrs Parish in Navotas City. My role was to act as one of the ‘kuyas’ for the 200 children who participated. The children are from the nearby Dagat Dagatan community and they are between the ages of 4-7 years old. I helped with the program from registration through to, story-telling and dancing with the kids, as well as gift giving. The gift giving can include toys, clothes and shoes, and school supplies.
Our CSR activities are always held during the weekends, and I got involved voluntarily. Like the kids we spent the day with, I was not well off growing up, so I like to be involved and lead programs when I can. I don’t have the money to run these programs myself. If I did have money I would. But I love that Herald Suites has these initiatives, so I can get involved and play a part.
Inspirations: My family is my inspiration, which gives me strength and will to perform my task with utmost care and responsibility.
What’s in your Future? Hopefully, I can move up the ranks based on experiences, achievements and reward.